Last updated: 1 August 2026
Email support
Email us at [email protected]. We aim to reply within 1–2 working days.
Please include your order number, product model and delivery postcode. For damage or a fault, attach photographs and a short description.
Order enquiries
Use [email protected] for the fastest response. Written enquiries may also be sent to the company address below. Keep copies of correspondence and proof of posting.
Company address
GADARAG TRADING LTD, Apartment 7 Charles Apartments, 1 Bull Inn Court, London, England, WC2R 0AL.
Company number: 17185644. This is our registered office and correspondence address. Return goods only after receiving return instructions.
Complaints
Email [email protected] or write to us with your order number, a description of what happened and the outcome you are seeking. We will acknowledge complaints and investigate them fairly. We aim to provide a substantive response within 14 days.
Nothing in this process limits your statutory rights. Consumers may obtain independent advice from Citizens Advice or another consumer advice body. We will identify any applicable alternative dispute-resolution provider where required.